joined:May 15, 2014
Hello. I am not particularly sure if this forum is the right place to ask but I hope somebody can provide me with some help. My case is very simple - I want to open a website selling certain goods and deliver them through my company instead of using a delivery provider like usps, ups, FedEx.
However in the past I experienced a lot of fraud alerts from customers trying to get their money back stating they did not receive the product they paid for. In which case PayPal asks for confirmation of delivery. Obviously a tracking number for the online service of a delivery company solves everything. The problem is that I want to do my own deliveries. Which makes things more complicated when I get to prove a delivery with PayPal.
I emailed them and asked what is the best way to prove to which they replied that I should try and find a easy tracking system to buy and set up on my server for my deliveries. However any system running on my server can be manipulated so I don't see how this is going to prove anything. Anyhow is there anybody who works with PayPal and does their own deliveries? If so what do you do when somebody claims he did not receive the product that he paid for? Please and thank you.