Back this summer, our account with our processor was terminated because we were listed on the MasterCard BRAM List. It took my lawyer a few phone calls to find out who added us to the list but eventually, four months later, he found the guy and spoke with him. He explained the business and it turned out to be a complete misunderstanding. He had us sign a document and fax it to him, stating that we would be taken off the list.
Months go by and I keep applying for new processors and they are all declined. Most say it's because of my business, which they consider high risk. Then last month, an application I submitted with a high risk USA processor was declined again. They said it was because my account was TMF.
I couldn't believe it. I got my lawyer to call back the guy who said he would remove me from the list. He checked his records and saw that he did. He claims we are not long on the list.
So, how does this work? Did the old processor see the BRAM list and then terminate us? Does the old processor need to be aware that we were removed from the BRAM list to remove the TMF? I no longer have an account with the processor that we had when reported.
Thanks.
