I run a small online shop
It's a wordpress/woocommerce/paypal setup.
Things are going OK conversion rate about 2.5% which I guess isn't too bad. And sales haven't dropped off significantly - people are buying.
However I have had people contact me saying that they have had troubles checking out, not s much a usability issue but more a technical issue (they can't add things to the basket/connection to paypal not working)
Everytime I try it or get people I know to test it they have no problems.
What I wanted to ask here is how people go about testing their sites for bugs? I came across a site called 'feedback army' but that seemed to be more on the usability/look and feel side of things. I am sure my site could benefit from this but my first priority is to try and find how many people can't technically buy off me and if there is anything I can do about it.
Any tools tips suggestions would be rally appreciated.