So for the last 4 hours, a major payment gateway has been having some troubles. And since we use them on some of our sales sites, that means we're losing quite a few sales.
Spoke to them a couple of hours ago, and they said it was a problem on their end, and that they were working on it.
That's fine, it'll be back when it's back.
My question is, do we seek compensation?
Ultimately, it's not my call. But I'm curious to know what you guys and gals would do. If you lost half a day's sales (and counting), would you write it off as a bad day, or take some action?
I know there are things we can put in place if this happens again (well, should have put in place after the last time it happened), such as a backup/alternative provider, but I'm more interested in how you would react to this immediate situation?