Paypal - receiving payments 'additional info' box

Box does not appear with one of my sites

[1Lit]

I have a 'Buy it now' Paypal link on my site.

When the customer logs into Paypal via my link to make a payment, I would like an 'additional information' box to show. This does show with one of my sites. However, it never appears with the link to Paypal payment from the other one.

Could anyone please advise me on what we can do to enable the 'additional information' box to show.

Thank you very much. I appreciate your assistance :)

[1Lit]

Anyone please?

[pp_rb]

Add the variable no_note to your payment button with a value of 0. When you set no_note=0 PayPal will display a "Message to Seller" box during checkout.

[1Lit]

Thank you very much for responding. I really appreciate it. Paypal just send me a form mail response and don't give a damn.

Where do I add what you say to my code please?

My current code is like:

<form action="https://www.paypal.com/cgi-bin/webscr" method="post">
<input type="hidden" name="cmd" value="_s-xclick">
<input type="image" src="https://www.paypal.com/en_US/i/btn/x-click-butcc.gif" border="0" name="submit" alt="Make payments with PayPal - it's fast, free and secure!">
<input type="hidden" name="encrypted" value="-----BEGIN PKCS7-----MIIHZwYJKoZIhvcgRpe6Gc2IQ8T-----END PKCS7-----
">
</form>

[1Lit]

OK, found out how to do it:

input type="hidden" name="no_note" value="0">

Tried it with a value of 0 and 1, but no 'Message to Sender' box appears :(

[pp_rb]

You are using an encrypted payment button, so you can't add more input fields. Try this instead:

Log in to your PayPal account
Click on the Profile link
Click on Payment Receiving Preferences
Find the option Display "Add Instructions to Seller" text input field
Set this option to "Yes"
Scroll to the bottom of the page and click "Save"

Let me know whether that works.

EDIT: I'm having trouble making this work on my own account. You said it worked with one of your other buttons. Is that button also encrypted? (Check the code to see if it has a cmd value of _s-xclick or something else.)

[pp_rb]

Disregard previous instructions; in order to make it work with an encrypted button, you will need to re-create the button.

1. Log in to your PayPal account
2. Click on Merchant Tools at the top of the page
3. Click on the "Buy Now Buttons" link on the right side of the page (in the first "Key Features" box)
4. Enter the product information and price
5. Leave the Security Settings set to "Yes"
6. Click on "Add More Options"
7. Scroll down to the section Collect Additional Information From Your Customers (optional)
8. Set the option to "Yes"
9. Click the "Create Button Now" button at the bottom of the page to create your new encrypted button.

[1Lit]

That is very kind of you. I will try that.

Thank you very much :)