Asp based Cart -Netscape Users

[fiu88]

having trouble with Netscape users not being able to Checkout of our asp based cart....the button just does nothing in Netscape! IE and Opera work fine...

Any help would be greatly appreciated

[encyclo]

There are multiple possibilities for the reasons for this. Which version(s) of Netscape? What does your markup for the submit button look like? Are you submitting to the same page and are you specifying the action on the form tag? Are you using ActiveX anywhere? Does your page validate?

[fiu88]

All Netscape versions 4-7 ( I've tried)
Submitting to another page and writing to the db....
Action is specified in the form tag...
No active X...
Ran a browser and validation check in DW:
There does appear to be some validation issues...pretty much " <font> may not be supported, alt tag missing, title value not supported....
Nothing that would appear to block this from submitting....
Maybe this?
"The border attribute of the INPUT tag is not supported.
Netscape Navigator 6.0"

Thanking you in advance for your input...

[Corey Bryant]

Also check to see if that checkout button is using JavaScript. If it is checking some forms etc - this might cause a problem with Netscape.

-Corey

[fiu88]

There JS is pretty much in all of the checkout process ( 3 pages)...the last part is the only one with trouble....
searched all over and cant seem to find it....
I'm gonna d/l NS 8 to see if its any different....

[Corey Bryant]

You might try to post some of the JS in one of the developers forums on here to see if someone know of a way to fix it

-Corey

[fiu88]

good idea! thanks corey...
Baffling
Ie fine!
opera fine!
mozilla fine!
NS-- no good

[LeChuck]

Netscape may not like the border on the button (input) - Try doing it with css instead.

Also, netscape 8 is firefox rebranded.

[pageoneresults]

Do you have any form validation in place? We experienced an issue here recently where we had to add (this) to the form tag...

<form method="post" action="file.asp" onsubmit="return Validator(this)" name="formname">

The problem was very similar to yours where the buttons were not working in Mozilla based browsers.

[fiu88]

<form method="post" name="frmVerify" action="confirm.asp" onSubmit="javascript:<%= sSubmitAction %>">

Thats the line of code I think submit the form...I'm not very proficient at code and this page has 1200 lines of it!

[Corey Bryant]

I am horrible with JavaScript - but I thik that it would have to do something with:

onSubmit="javascript:<%= sSubmitAction %>">

and what this is actually parsed (the submitaction on the browser

-Corey

[fiu88]

Its like chinese to me...?
I have some other js that validates the payment method....the vaildate(this) stuff is in there....

Again,,,this prob is specific to NS...
Ie, firefox,Opera are all fine!

It breaks my heart when I see a NS surfer in liverperson...knowing they'll never be able to checkout!

[mattglet]

You need to either:
a) Contract some work out to a developer
b) Get a decent shopping cart
c) Bug the guys in the JavaScript forum until your face turns blue ;)

[fiu88]

ha ... It just seems to be the 7. version of NS...works in the 4's, 5's, and new 8's....dont know about the 6's....
Ah well...waddaya gonna do...