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Do you reply them or do you expect that they check former messages that you sent on which everything is written ?
Do you want your customers to get the type of service that the big shops give them?
If you reverse your attitude and actively welcome this type of communication, you may find you generate some extremely loyal clients.
We had a 50% off entire store sale and we still had people asking if certain items were included or if this applies to international people.
I thought the word "entire" would cover it.
How could we have worded it better?
50% off entire store*
*YES, everything in the store, NO EXCEPTIONS! Everything in the store is 50% off!