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Forum Moderators: buckworks
Hello! I have been reading over these forums and finally decided to join.
Currently, we're using Authorize.net and Chase Paymentech for credit card processing.
We have AVS enabled, but we get a lot of calls about customers thinking we have billed them twice and we have to explain it is an AVS mismatch, etc.
Tonight we had a customer that had a total of 3 transactions, the first 2 two were AVS mismatch and I had to hear how this was an inconvenience to her and she has bills to pay, etc.
How do you handle AVS mismatch?