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More than a third of the UK's top online retailers could be breaking consumer laws, the Office of Fair Trading (OFT) has said.
A check of 156 popular websites suggested that 62 may not be fully complying with consumer protection law.
The OFT found unreasonable restrictions on refunds and compulsory charges being added without prior warning at the online checkout.
It has asked the retailers to change their websites before Christmas.
Among the most common problems found by the OFT were retailers wrongly telling their customers that returned goods must be in their original packaging or in their original condition.
The OFT explained that this could be in breach of the buyer's right to inspect or assess a product.
Nearly two-thirds of all the retailers checked failed to provide an email contact address, as opposed to a web contact, which is a breach of the E-Commerce regulations.
Of the 60% of sites that notified buyers there would be compulsory charges, such as delivery, in addition to the up-front price, 24% of those then added extra, unexpected, charges as well.
Who told you this
Hopefully this will take care of situations like this