I'm not sure why, but it seems like the customer questions triple during the summer. As I was trying to help somebody today, I was asking myself... When does the time it takes to help people, start to exceed the benefits?
This guy from Argentina is trying to get something to work. He speaks poor English. I'm on about the 4th exchange now, trying to understand what he wants to do. My explanations seem to be received with about 50% success rate. Yesterday I was on about the 6th email, with a guy that is basically trying to take one of our products apart and modify it. I told him the first time he brought it up that it basically won't work that well, but he's ignoring that.
I know that helping people like this gets rewarded a little. They're pacified and they may also refer us to other people. But the devil sitting on my other shoulder sometimes makes me want to just tell these people... 'I have no freakn' clue, just leave me alone.'
It's hard knowing when enough is enough.