joined:June 17, 2002
I have used Netbanx right from the start - since 2000. They have changed hands over the years and are now part of Optimal Payments.
The latest change happened in May this year and since then I have had a few issues. Customer support are slow in answering my questions so I will ask here!
The main issue is with the monthly statements. These just don't tie up with the older Netbanx statements. I can access both back office panels but the figures are different.
With the new back office panel report I see totally different Sales figures and Netbanx invoice figures. Looking at it closely I think Optimal are now including Failed Transactions in the sales figures and are charging for it?
If this is the case this is incredible. A customer tried to make a payment three times but it failed for whatever reason (entered wrong postcode, CVV number, 3D check etc.) If it is the case that they now charge for this then I got billed £11.20, which is a third of the sale price.
This can't be right. If it is then a good way to wipe out your competitors who use Netbanx is to order an expensive item and spend the next half hour failing 100 transactions. Tell me I'm wrong.