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Forum Moderators: buckworks
If you do decide to charge, make sure you create an easy-to-understand explanation and include some sort of "Buy Now" button directly to the re-shipping charge in the email. Let the customer input the charge.
However, at times a customer will put the wrong address and the package is not deliverable.
Most since some of orders qualify for free shipping, there is not much we can do but eat that shipping cost.