I work for an ecommerce site that handles credit card payments through world pay.
We often have chargebacks from the genuine card holders who receive the product they ordered then file a chargeback saying they never received it. Even when I provide supporting documentation such as confirmation of delivery signed by the customer from DHL, FEDEX etc we lose the chargeback.
Iíve spent a lot of time on the phone to Worldpay trying to work out how to win these chargebacks but so far, there is no way I know of to win.
According to world pay if the payment is made by the genuine card holder who files a chargeback claiming not to have received the product they ordered, we should provide proof of delivery. Apart from this, there is nothing else we can do.
How does everyone else deal with this problem?
Is there a way to win this kind of chargeback?
How do you avoid losing money every time a genuine card holder decides to rip you off after you have delivered their order to them?