For one of my websites we signed up for PayPal Payments Pro (I know, but it suits our needs).
We applied for it, got an email saying we applied for it, and a few days later got an email congratulating us on being accepted.
Tested my shopping cart using their Sandbox, and then went live to find out that my API info wasn't working.
When I called them, the rep said that it wasn't working because we weren't signed up for Payment Pro, but for PayPal PayFlow Advanced. The main difference being that with Pro, PayPal does the processing on the backend and it's all done through your own shopping cart.
I questioned why everything states I signed up for Payments Pro and he couldn't answer but stated that according to my account I am signed up for PayFlow Advanced and THEY CAN NOT SWITCH IT! He told me in order to have Payments Pro, I would have to sign up for a totally new PayPal account and oh yeah, I can't use the same email addresses or banking information!
He was more than willing to assist me in trying to change my cart so that I can do PayFlow Advanced and took every opportunity to sell me on it, but left me with only two options: Sign up for a brand new PayPal account and hope that when I sign up for Payments Pro on that one too, I actually get it, or stick with PayPal Payflow Advanced which I don't want.
Their PayFlow Advanced window screams PayPal all over it, and frankly there are people who wouldn't put their cc info in if they know it was PayPal.
Does anyone know anything about this? Is PayPal PayFlow a different company(a partner) and I was talking to a rep that wasn't really PayPal?
How is it possible that they can't switch me over to the account I signed up for?