We sell custom made audio products via our website. I've noticed a big increase this past 12 months in customers asking for advice on how to save the MP3 files onto their iPhone or other smartphone. We have easy-to-understand instructions for getting the MP3s onto an iPhone via iTunes. However, lately we've had a number of customers asking how to save the files onto their phone without needing a computer - because they don't have one. In a few cases we've had to refund the them.
I'm a bit shocked by this but I know this is only going to increase as more and more people rely soley on their phones for internet access. So, I've been thinking about how we can move with the times - but I'm not quite sure on the best strategy or what's even possible.
Does anyone have advice or know of any solutions?
I'm not familiar with the process of building apps, but I'm guessing this would be one route to go down. We have lots of products so I wouldn't want to make an app for each. Also, I believe Apple charge high fees for selling products via their store - and we don't need them in that respect, since we're happy selling via our store. But I was thinking maybe we could have a "master app" that would act as a sort of MP3 player and only play our products that the customer has put on their phone.
The problem remains as to how the customer saves the file onto their phone without needing a computer. Perhaps I'm missing the obvious and there's an easy solution. But I'm an iPhone user and I don't currently see how it's possible.
I'd welcome any thoughts on this matter. Thanks.