joined:May 10, 2006
I enjoy everything about running my own ecommerce website, but one thing that I hate and wish I can do without is handling "customer service support" emails. Customers seem to ask questions regarding every little thing, and just seeing new emails from customers makes me cringe. And obviously; these emails tend to increase the more orders you receive, or customer replies from emails that I initially send.
I can see now why some of the large ecommerce sites use "email@example.com" type email addresses when emailing customers this way it isn't as easy for customers to reply back if they want to follow up again, but need to use the contact form listed on the website instead.
Do you guys find yourself in the same situation daily dealing with "customer service support" emails?
Are there any methods that you guys use to try to minimize "customer service support" emails?