We've been selling online since 2000 and have grown substantially over the years. Currently, we have close to 2000 products with plans to continue growing. Right now we have a huge problem with our host/shopping cart solution and need to move before our business crashes and burns.
Some of the problems we're having:
Our site is intermittently slow and has been for the last month.
Site is completely down more than I'd like to mention.
They continue to release updates that completely destroy their customers' sites and then apologize and tell us, "they're working on a fix and it should be released soon". Some of us have even volunteered to test the updates before it is released to everyone, but they just keep on.
When we call in about a problem, more often than not, we are told it's a problem with our ISP and we should call them instead.
They never let us know about known problems, so we have to find out for ourselves either from other customers through forums or from low to no sales.
Our provider has just been bought out, which can't be helping things.
There are many other issues that I'm not going to list, but I think you get the idea.
We're losing thousands a day right now and it's getting substantially worse.
Does anyone know of a good hosting/shopping cart solution for a website with a very large inventory? It needs to be flexible, but, most importantly, it needs to keep our site up and running. Thank you so much for your time!