I normally don't post 'call to action' threads and it's not really allowed but this is such a no-brainer someone has to start it somewhere, anti-fraud measures need to happen, and hopefully it'll be allowed to stay.
I'm in CA and we're pushing internet sales tax measures back and forth in Sacramento so I decided to drop in on one of my local representatives the other morning. A couple of times a month he has a little gathering in some local cafe in our county so I though this week was time to get up early and go represent online merchants.
Keeping it simple, something easy, a real no-brainer.
I said since CA wants taxes, they should give the merchants something as well, make it more of a fair exchange that we get a little anti-fraud help.
I asked him to try to do a simple anti-fraud measure which is if the consumer waives signing for a package and allows it to just be 'left at the door' that they waive their right to do a chargeback unless they actually have the product and can physically return it to the vendor.
Surprisingly, he agreed that it made perfect sense that the consumer is at fault and not the vendor if the package goes missing after being dropped at the door.
Well duh, like I said, a real no-brainer! :)
Maybe if you all wrote to your respective legislators, senators, etc. we could get this common sense problem solved where the onus of such actions are put back on the consumer where it belongs and not on the merchant.
I have other ideas as well, like require pictures with signatures so people can't deny they signed, that it was someone else. The delivery guy could easily take a picture these days with all the cameras in smart phones, but I didn't want to suggest anything that would get push back from USPS, UPS, FEDEX, etc and take years to implement. I just wanted to keep it stupid simple and actually make it something that required nothing new to implement, simplicity at it's best.
My guy seemed to think it was a good idea, we shall see if he does anything.
Noting ventured, nothing gained, we complain a lot to each other about this all the time so lets complain to the right people for a change and see if it makes a difference!
What say you?
Make some noise!
Spread the word.