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How to fight a chargeback when seller is not in US ?

Customer ask chargeback for false reasons !



9:48 am on Sep 20, 2011 (gmt 0)

5+ Year Member

How to fight a chargeback when seller is not in US ?
Customer ask chargeback for false reasons !


When a US customer ask a chargeback to his credit card company Paypal pretends to help, but they never do anything and just give the money back to the seller for no real reason.

Is there any easy way to fight a chargeback, especially when you are not in US ?

Chargeback is such an easy way for cheaters to order whatever they want for free, it's unacceptable !

I'm desperate as just 1 charge back cancel the profit of 10 orders or more and I don't have so many !

Thanks for help.


4:16 pm on Sep 20, 2011 (gmt 0)

I've had a few reversed. Most of our charge backs are overseas (we are US based) and were fraud involved. We tightened up our procedures. In the end we really end up pricing for them.


7:03 pm on Oct 5, 2011 (gmt 0)

5+ Year Member

UNless you shipped UPS/fedex and have very strong proof that customer received the package, there is abo#*$!ely nothing you can do.
I deal with that all the time. Most merchant account don't even check any info on international transactions as long as the card is ok.
it is a difficult game to play.
I dont suspiciously big orders from new customers,I banned specific countries with which i had issues and then you know with each shipment that you take a risk. Regardless how much proof you have, most of the time, your merchant account won't win.


10:00 pm on Oct 5, 2011 (gmt 0)

5+ Year Member

It's incredible, how can US law be so bad for merchants !


3:01 pm on Oct 6, 2011 (gmt 0)

kirikara - would you mind sharing which countries you've had trouble with? i'm about to launch a site where i think ~25% of sales could come from overseas... this chargeback issue is my number one concern and i'm hoping to eliminate as many headaches as possible.



3:27 pm on Oct 6, 2011 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member

Because US law is all about protecting corporations, that's why. Corporations make money whether merchants get lots of chargebacks or not.


12:51 pm on Oct 7, 2011 (gmt 0)

WebmasterWorld Senior Member 5+ Year Member

There are intermediaries who deal with shipping to specific countries. In essence they buy the items from you and ship the goods to the clients abroad. There is a commission merchants pay but they don't have to deal with international transactions.

It's like a gateway api that can be activated once the customer selects a country other than US.

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