joined:Apr 12, 2011
Good morning folks. I'm looking for some advice. We currently sell on a dozen or so different online marketplaces as well as our own website. We have had good growth and currently fulfill 30-75 orders per day on average. We currently use Shipworks for the majority of our invoicing and printing of shipping labels.
While we do not currently have major issues, we do sometimes have instances where the wrong item or wrong quantity is sent. They way it is setup now it the system relies totally on one of my employees to visually look at the sku on the item and on the packing slip, as well as make sure the address matches the label for the item. If I did not have such a good, key employee, orders would be messed up much more often.
I feel this is a point of risk. I would like to use this employee in much more strategic ways (he is multi-skilled, degreed individual, really over qualified to spend so much time shipping) but I want to put in a system to make this nearly fool proof for a lower skilled employee to handle. What I have in mind is scan incoming inventory, item by item, which is then logged into a database. Orders come in, with bar codes for each item, the order is packed and scanned as each item is put in the box/envelope. Address is scanned to each label. Alerts needed if something is mis-matched.
Any advice or recommendations would be appreciated. We are not large enough for a high end commercial system and I want to avoid custom programming if I can. This seems like it would be a common problem for small to mid-size e-commerce companies. Thanks in advance.