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Forum Moderators: buckworks
Did you tell him to check in the bushes and the neighbors and all that?
As a merchant, I would look for a credit card processor that accepts delivery confirmations as proof of delivery for low-value shipments.
I was thinking adding "Signature will be required for additional $2" text at the checkout...
Unfortunately due to this down economy and the huge increase in theft occurring at residential addresses we will no longer take the responsibility of merchandise being left at your door. Merchandise shipped to a residence will require a signature upon delivery. If for any reason you cannot sign for your package and the merchandise is returned to us we will be forced to charge for the shipping and handling charges both ways (this will be reflected in any credit issued). However, if you put in your comments below that you are releasing us of responsibility (with merchandise being left at your door) we will ship to a residence without a signature. Releasing us of responsibility means that if you don't receive your order and we have a shipment tracking number that shows delivery was made to your residence you will be absorbing all costs associated with the theft of your order and no credit will be issued.
We sincerely regret having to implement this policy but since its inception we haven't had a single order not delivered in the last year. We realize this can be a major inconvenience but we also want you to receive your order and not a neighbor you thought you could trust or thieves who follow FedEx and/or UPS delivery trucks around to steal from residential doorsteps. Direct signature required is an additional $2.50 service cost we are absorbing on every order just for your protection and ours. We are committed to you our customer and this helps to guarantee we deliver every time, on time, the first time.
This is our disclaimer right before checkout.
That's a good point... Just using a term like 'charge-back' is a big red flag. Most people have no idea you can even do that, nor would they know what it's called.
That is one of the most customer-unfriendly disclaimers I've seen. And "Unfortunately" has to be one of the most overused, condescending words of the 21st century.
I wonder how many orders you've lost just for spite.