Issue Emailing Customer (Hotmail)?

[olimits7]

Hi,

I've been trying to email an intl customer who has a hotmail account, and my first couple emails that I sent him went through fine. But now all of a sudden I keep receiving this error each time I email him.

=======================================
Delivery to the following recipient failed permanently:
Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550 Requested action not taken: mailbox unavailable (state 14).
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I tried emailing him from my own website email account, a gmail account, and I even opened up a hotmail account to see if this was the issue but I still receive the same error.

The strange part is I keep on receiving his emails just fine, but each time I reply back to him I receive this error again; so it looks like I'm not responding to any of his emails.

I don't get this because if he can email me then that means his mailbox should be available, but I don't get why I keep on receiving this error that his mailbox isn't available.

Has anyone ever experienced an issue like this before?

Thank you,

olimits7

[dpd1]

Try searching on the address and see if you can dig up any other contacts for him.

I've had it happen a few times. Recently I had to stick a note in the order because the guy's email just kept bouncing. He finally contacted me on a different one.

[Rugles]

The strange part is I keep on receiving his emails just fine,

Almost like a red flag for fraud.

Are you sure this customer is ok? Cause perhaps he is spoofing his address because hotmail closed his account down and he has several frauds in progress.

Not sure if that is possible to do but just throwing it out there.

[Hoople]

See [windowslivehelp.com ]

When they say above "...the [That] other 10% of the time it could mean that there's a problem with your recipients account..." The problem could be that the user hasn't logged into the Inbox in over 90 days.

[piatkow]

Is the email being sent from a Hotmail server or is he spoofing the address?

Spoofing has developed a bad name but lots of email providers used to recommend it in situations such as sending from work and wanting a reply at home. (Maybe they still do)