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High level of declined transactions

     

lozmatic

1:56 am on Jul 21, 2011 (gmt 0)

10+ Year Member



Hi,

The company I work for is based in Australia as is the payment gateway (SecurePay).

We are seeing a very high incidence of credit cards being declined for reasons other than the usual 'lack of funds, card expired, etc...' ones. The message I get is 'do not honor'.

Most of our customers are in the US and using corporate cards. Could the latter be part of the problem - policies in place to block online transactions with non-US entities?

A solution would be to plug into out US based gateway (which we use to manually process declined transactions) but I'm hoping that the fix is easier than having to update our ecommerce platform.

Any suggestions?

Cheers,

Loz

bwnbwn

12:05 pm on Jul 21, 2011 (gmt 0)

WebmasterWorld Senior Member bwnbwn is a WebmasterWorld Top Contributor of All Time 5+ Year Member Top Contributors Of The Month



Most are probably fraud orders trying to get through. I have never seen the do not honor message. Suggest call your gateway and ask them what this message implies.
 

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