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How long before a void is removed from pending status?

     

olimits7

1:58 pm on Jun 17, 2011 (gmt 0)

5+ Year Member



Hi,

I voided a customers authorization using Authorize.Net, and he emailed me now saying it is still visible as a pending transaction in his banking site.

How long does it usually take for a void to be removed as a pending transaction?

Thank you,

olimits7

Philosopher

2:06 pm on Jun 17, 2011 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



It generally depends on his banking institution. Most voids I do are immediate. I've tested on my own cards in the past and with my bank once I void it...it's gone.

I've had a couple of customers who I voided and it took a day to drop off. It's not supposed to work that way, but apparently their bank is slower to take them off.

RhinoFish

2:56 pm on Jun 17, 2011 (gmt 0)

WebmasterWorld Senior Member 5+ Year Member



concur, have him contact his card issuer, they can tell him it's gone. the customer's online platforms vary in their speed of updating.

olimits7

3:35 pm on Jun 17, 2011 (gmt 0)

5+ Year Member



Ok, thank you...I'll have him contact his bank directly to find out what his bank's "pending hold" time is.

bwnbwn

3:42 pm on Jun 17, 2011 (gmt 0)

WebmasterWorld Senior Member bwnbwn is a WebmasterWorld Top Contributor of All Time 5+ Year Member



it is a general rule it takes about 3-4 business days to disappear.
 

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