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Forum Moderators: buckworks
joined:Dec 10, 2005
The merchant's automated followup routines were undoubtedly set up with good intentions ... but the timing of this particular followup created negative feelings that won't be easy to overcome.
joined:June 16, 2011
I'll ask again: What kind of filtering or segmenting would prevent similar mishaps from happening to YOUR customers?
Are your email followup systems even capable of the fine-tuning that it would take?