You can call the local police and we've actually had some success with this, however they were smaller towns. We've had 5 frauders jailed to date and one fraud ring out of lousiana was busted as we helped the fbi.... sadly we never got our items back in any of the cases, but one is supposed to pay restitution.
Make the decision to be faux police and go from there. Else, kill the orders and don't bother. Don't take their money, don't play. But there is nothing wrong with alerting police as to fraud. BUT DON'T PLAY... you'll lose product (evidence) and it will take YEARS to get back an out of date item. Just provide the alert. Best one can do...
I've never had success with informing authorities regarding fraudulent transactions, but i'm in the UK. We don't have the resources and it's my personal view that, on a worldwide basis, authorities are playing cat and mouse with fraudsters who are becoming increasingly clever.
Yes, I've collaborated with police a number of times. I think a police response is dependent largely on the value of the attempted or actual theft. Over $500 (I believe) is a felony in the US, anything less and you'll likely get less attention.
At the very least, call the actual card-holder and let them know that their information has been stolen. As much of a pain as it is for merchants, it's often an even larger pain for those whose account numbers (at least) or identities have been stolen.
Theft with a ship to: address in the US is always worth a call to the local PD. 9 times out of ten, it will be a lonely lady helping out her fiancè she's never met (who happens to live in EgyptVietnamIndonesiaNigeriaGhana) by either fencing the goods and sending the money, or re-shipping the actual goods. She needs a wake-up call, and the police do a good job of it. Sometimes, they intercept packages. If you're lucky, it's yours.
I recently got burned for the first time in almost 10 years selling online. Full stolen identity, so the purchase information I had matched exactly the information the bank had. I shipped the $5000 item, and only learned it was a fraudster when the guy whose identity had been stolen called us to let us know it wasn't his order. I called the local PD to let them know, and they had had an earlier complaint from a merchant about the same address, had begun an investigation, and had been intercepting the packages. They had my item. A few weeks later, after faxing a few forms, I had the item back.
If that other merchant hadn't called the police, I would be out thousands on that fraudulent order.
If the ship to: address is in the US, call the police.
I start with a call to the jurisdiction the item shipped to. Last time I called, I was transferred to a "Financial Crimes" division, so it may help to ask for that-if it exists in the department you're calling. Try to at least get a detective on the line, as lower ranks may not have the means to help you.
I had a fraud order one time from Seattle, and I called the local Seattle PD and they told me that I had to call my local PD which didn't make any sense to me. How would my PD help catch a fraudster out of Seattle; I would think I would have to work with the local Seattle PD on this issue.
Yeah, sometimes they'll make you work with your local department. It doesn't mean they won't follow through. Usually, they just want to verify that you are legitimate. If they do ask you to file a local report, ask them for a name and number for your local police to contact once their report is complete. That way, you can stay in the loop.
I had a fraud order one time from Seattle, and I called the local Seattle PD and they told me that I had to call my local PD which didn't make any sense to me.
I had a police department in Pennsylvania tell me the same thing. They said that our office was the actual location of the fraud, therefore we had to file a report with our cops. Then our cops would notify the PA cops.
I gave up. I asked if they had any other reports of fraud for this particular address, they said no but years ago there used to be lots of trouble at that address but those people are long gone. So that indicated to me it was a bad nieghbourhood.
Unless we can contact the person who had there card information stolen(which we do as a courtesy), we just give up. I mean, how many hours do we have to waste on these frauds when it is so difficult to report it? We are trying to make money, not stamp out crime.
Stamping out crime saves money in the long run, if the stomps are applied strategically.
Yes, it's frustrating when our efforts to help the police are met with indifference, and I have had this happen. Police are often busy, or have higher priority cases. However, the alternative (not reporting fraud) is worse.
Obvious and ham-fisted attempts at fraud I toss straight into the bin, as they are of little consequence to anyone. But, more sophisticated attempts that have the very real possibility of costing merchants and card holders significant loss need to be reported. We owe it to each other.