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Is Authorize.net still King?

I'm looking for alternatives, but not willing to sacrifice quality

     

Roxster

7:59 pm on May 24, 2011 (gmt 0)

5+ Year Member



I am looking to replace Authorize.net, but only if there are quality reliable alternatives. I used linkpoint in the past and hated it with too many declined charges and it broke my shopping cart.

Realbrisk

10:17 pm on May 24, 2011 (gmt 0)

5+ Year Member



Just curious any particular why reason you want to leave Authorize.net.

we have had in the past Payflow pro now a paypal product

Roxster

1:12 pm on May 25, 2011 (gmt 0)

5+ Year Member



I had some bad service about expanded credit capabilities. You can't do a refund after 60 days, unless you apply to do it. I got rejected twice after filling out the application. They didn't tell me I was rejected, and when I go online via their live chat I was told I am not the owner of my account which why I was rejected both times.

Realbrisk

6:13 pm on May 25, 2011 (gmt 0)

5+ Year Member



First data has their own gateway too. 80% of the merchant account are somewhere along the line serviced by First Data

[edited by: Realbrisk at 6:33 pm (utc) on May 25, 2011]

rocknbil

6:16 pm on May 25, 2011 (gmt 0)

WebmasterWorld Senior Member rocknbil is a WebmasterWorld Top Contributor of All Time 10+ Year Member



+1 for First Data, formerly Card Services International. They had the best "all round" rates and per charge transactions and their API is very well documented.

mattb

2:25 pm on May 26, 2011 (gmt 0)

10+ Year Member



Recommend First Data here also. Pretty solid and good pricing over the last few years. If you already accept PayPal you might want to look into their merchant services.

rocknbil

5:44 pm on May 27, 2011 (gmt 0)

WebmasterWorld Senior Member rocknbil is a WebmasterWorld Top Contributor of All Time 10+ Year Member



<facepalm> I just realized we missed the part about you hating linkpoint. Linkpoint is First Data's gateway. Sincerely, it wouldn't be linkpoint's error, it's your programmer, their API is extremely reliable and I've only had one technical problem in six years.

And it was indeed my fault. :-)

kieranmullen

5:58 pm on Jun 16, 2011 (gmt 0)

5+ Year Member



I love hate paypal. I never use them to transfer funds out of my account, since they make 3% on any direct transfers which at that point the fee has already been paid. When buying I charge it to the paypal credit card which gives cash back.

Merchant side we have been dropped from 2.9% to 2.5% and this is during the slow period so perhaps we can go lower to 2.2% We also have a paypal micropayments account which saves us money for all transactions under $12

TO spend money out of the account we use paypaldebit card. When we signed up we got the 1.5% cash back option. I understand they only offer 1% now.

This reduced our effective processing rate to 1% without any monthly fees. Authorize.net was nice for transactions over the phone, but now I just direct everyone to use paypal. I could sign up for the virtual terminal, but that would be an extra monthly fee for little return.

We would have to do far more than 3k a month to get a lower rate from the big banks.

Is there something else I am missing out of?

kieranmullen

6:12 pm on Jun 16, 2011 (gmt 0)

5+ Year Member



Something I just through of. Keeping the client on your website to make sure the sale is completed instead of launching another open page which may get the client distracted?

Looking at paypal payments pro today. Hoepfully will have the same rates just the $30 a month fee.

pricetack pb

7:41 pm on Jun 16, 2011 (gmt 0)



Braintree is a high quality provider and really understands online payment processing.

kieranmullen

7:50 pm on Jun 16, 2011 (gmt 0)

5+ Year Member



pricetack pb - 4 Posts. Why is Braintree good? Why should we not flag your post as spam?

Innovate

5:47 pm on Jul 7, 2011 (gmt 0)

5+ Year Member



Does authorize.net have employees or are they run by bots? I spent a month trying to get a response to one simple question. No one would respond, but I kept getting auto emails from someone named Brad telling me why I should sign up and sending me a link to an application. I moved on.

Realbrisk

6:53 pm on Jul 7, 2011 (gmt 0)

5+ Year Member




Did you try to call them

[authorize.net...]
 

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