Worldpay confirmation mails

Receiving orders but no confiramtion mails

[charliecon]

Hi

I recently established a shop.
I normally receive 2 order notifications. One order and one confirmation email from Worldpay.
These emails arrive witin a few minutes of each other

Today I did not receive the confirmation order email from Worldpay. I have tried emailing them without sucess. My admin does not list the transaction.

SHould I fufill? Does this happen a lot

[chodges84]

Was this just on one order?

Mine are working fine today. If its not in your admin, then they haven't paid, and you just disregard the order.

Definately DON'T fulfil.

Does this happen a lot

I find about 1 in 20 may drop out at that stage in the transaction, and many comeback. Maybe the card was declined, and they wait for a spouse to get home to try again with their card?

[Deab]

Regardless of the emails, you can check the transactions on your account at the WP site.

My WP emails have been fine today.

[charliecon]

Thanks it was as you stated- A few customers dropped out mid -order