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I have learned after selling on Amazon for years they just don't care about the seller.
How did they connect your Amazon listings with your website?
According to your seller agreement, the item prices and total prices you charge customers for products that you choose to list on Amazon.com must generally be at least as favorable as the item prices and total prices you charge customers via other sales channels.
In most cases, the “total price” of a product means the total amount payable by a customer for a product, including discounts, rebates, promotions and shipping, but excluding taxes.
donok: Here's the weird thing that has my client wondering. All the products they were selling are now offered directly from Amazon.
Anyone see the new pay per click program they are now offering. One has to wonder WTH they are thinking.
Most likely these are originated in India, because this is where their completely worthless and incompetent technical support team is (never had a normal answer from help stuff from up there, not a single one, a typical answer is to push the bucket back to you), and because emails come in between 1 and 3 AM US time.
Update: I've been selling with great success on Amazon - as I add products my revenues go up exponentially...but you know what? I've had customers cancel orders even before I ship...for legitimate reasons...but now I find out that this counts against me.
I also refund people sometimes but this counts against me. These both should be normal tasks for a regular business. Their feedback system is horrible and on top of that they compete with me...if I sell a product well they learn from my work...not right...
Yes, I know this - any number is absolutely wrong though. It's not my fault that someone decided to cancel their order. I have no problem with people cancelling their order - it's their money and I should always refund - I hate companies that tell me as a consumer that it's too late to cancel pre-ship...so for Amazon to ding me is absolutely crazy...luckily I'm only at 1.5% but I'm getting there - makes me angry to no end that I even have to worry about this.
I hope you are right...that would be nice - I just gave a $70 refund to a guy because his address was wrong and usps sent back to me.