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Forum Moderators: buckworks
But I know there's people starving, so I'll try not to whine.
I used to work 24/7. Then one day I took a day trip with my family, first real day off in 2 years. I check voice mail at 9, then again at 3. At 3 there's someone complaining that they emailed me something, and it wasnt' done yet (it was done by 5 when I got back to the office). This was something I'd been waiting 2-3 months for from them, then they are upset because it didn't happen not just the same day, but immediately.
Here's the reason - we're online! The moment I lose my cool with a customer, and politely tell him/her the order is being cancelled, you can buy some place else, what do they say?
"I'm going to bash you online".
"I'm going to post on every forum".
The guy is a nut that sits at home all day and is on every single forum there is for the niche.
The 24/7 work day is exactly why I moved out of a business that sold lots of customized products and involved lots of personalized service. I eventually want to retire and that means having a business that doesn't require specialized knowledge that isn't easily taught to someone without the same experience or education. As of now, my orders are handled by a fulfillment center, my phone is answered by an answering service, and I spend a few hours each day taking care of everything else. Nothing I do is horribly complicated so I'll eventually be able to turn the majority of the work over to the employees while I semi-retire. I'm building a business that doesn't need "me" to be successful.