live chat support

[seanconnor]

i want live chat support for my business. Since i just expanded require support for my client problems. Can anyone recommend me any one who offer decent live chat service and that too at cost effective rate.

[cooldar]

google talk web badge...it's free

[leafgreen]

Kayako seems to be very common. I can't vouch for it as an admin, though I'm using it a lot as a user.

[OMZen]

Livezilla - it's free.

[anatoli]

after using many free chat software i would recommend you to go for, [247easysupport.com...] They come at reasonable price and are quite good too.

[GotLiveChat]

Are you looking for the type where you host the 'server' portion of the software, or did you need it hosted for you?

[jedz]

We have tried using kayako, it has a free trial service for 7 days.

[Lexur]

Before to add the service you should carefully plan how and who will be online.
A sign of low quality ecommerce site is to have a never answered telephone.

[Brett_Tabke]

We've been using liveperson for awhile now and quite satisfied with it.

[RhinoFish]

my office neighbor uses LiveZilla, they've showed me live what it can do - very impressed!

[ssgumby]

Ive used livezilla, its great for a free setup but there are issues with security that scared me ... I dont remember the details, but yuo had to give write permissions to large chunks of folders.

I am now using SightMax, I love the software but the support it what sold me. They helped me immensely with getting it up on a server that had a quirky issue.

[BradleyT]

I dont remember the details, but yuo had to give write permissions to large chunks of folders.

You know that in order for someone to take advantage of public write permission on a folder they have already compromised [or have access to] your server in the first place?

We've used LiveZilla for 2 years and have done tens of thousands of chats through it. In fact I was given a nice bonus after finding and installing it because we had been paying $3,000 a month for live chat operator licenses.

[ssgumby]

You know that in order for someone to take advantage of public write permission on a folder they have already compromised [or have access to] your server in the first place?

Yes, that it true. However, at the time I was on a share host and he was none too happy about doing this, and rightfully so. You should take any and all precautions. In addition, when we wold update livezilla it would then need permissions all reset again.

Don't get me wrong, I liked it and it worked well for the price (free) but having used that and now using SightMax I would never go back.

[philbish]

I think I'd just make my own live chat system. Should be pretty simple. Dunno the best technology to use though for transfer. Simple ajax calls every 2 seconds via a periodic updater, or a more complex http stream?