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live chat support

     

seanconnor

12:06 pm on Dec 9, 2010 (gmt 0)



i want live chat support for my business. Since i just expanded require support for my client problems. Can anyone recommend me any one who offer decent live chat service and that too at cost effective rate.

cooldar

8:10 pm on Dec 9, 2010 (gmt 0)

5+ Year Member



google talk web badge...it's free

leafgreen

6:19 am on Dec 11, 2010 (gmt 0)

5+ Year Member



Kayako seems to be very common. I can't vouch for it as an admin, though I'm using it a lot as a user.

OMZen

2:44 pm on Dec 11, 2010 (gmt 0)

5+ Year Member



Livezilla - it's free.

anatoli

4:39 am on Dec 15, 2010 (gmt 0)



after using many free chat software i would recommend you to go for, [247easysupport.com...] They come at reasonable price and are quite good too.

GotLiveChat

6:22 pm on Dec 15, 2010 (gmt 0)



Are you looking for the type where you host the 'server' portion of the software, or did you need it hosted for you?

jedz

6:23 am on Dec 23, 2010 (gmt 0)

5+ Year Member



We have tried using kayako, it has a free trial service for 7 days.

Lexur

6:58 am on Dec 23, 2010 (gmt 0)

5+ Year Member



Before to add the service you should carefully plan how and who will be online.
A sign of low quality ecommerce site is to have a never answered telephone.

Brett_Tabke

3:20 am on Dec 30, 2010 (gmt 0)

WebmasterWorld Administrator brett_tabke is a WebmasterWorld Top Contributor of All Time 10+ Year Member Top Contributors Of The Month



We've been using liveperson for awhile now and quite satisfied with it.

RhinoFish

3:12 pm on Dec 30, 2010 (gmt 0)

WebmasterWorld Senior Member 5+ Year Member



my office neighbor uses LiveZilla, they've showed me live what it can do - very impressed!

ssgumby

3:52 pm on Dec 30, 2010 (gmt 0)

5+ Year Member



Ive used livezilla, its great for a free setup but there are issues with security that scared me ... I dont remember the details, but yuo had to give write permissions to large chunks of folders.

I am now using SightMax, I love the software but the support it what sold me. They helped me immensely with getting it up on a server that had a quirky issue.

BradleyT

6:15 pm on Dec 30, 2010 (gmt 0)

10+ Year Member



I dont remember the details, but yuo had to give write permissions to large chunks of folders.


You know that in order for someone to take advantage of public write permission on a folder they have already compromised [or have access to] your server in the first place?

We've used LiveZilla for 2 years and have done tens of thousands of chats through it. In fact I was given a nice bonus after finding and installing it because we had been paying $3,000 a month for live chat operator licenses.

ssgumby

6:56 pm on Dec 30, 2010 (gmt 0)

5+ Year Member




You know that in order for someone to take advantage of public write permission on a folder they have already compromised [or have access to] your server in the first place?


Yes, that it true. However, at the time I was on a share host and he was none too happy about doing this, and rightfully so. You should take any and all precautions. In addition, when we wold update livezilla it would then need permissions all reset again.

Don't get me wrong, I liked it and it worked well for the price (free) but having used that and now using SightMax I would never go back.

philbish

7:06 am on Jan 2, 2011 (gmt 0)

10+ Year Member



I think I'd just make my own live chat system. Should be pretty simple. Dunno the best technology to use though for transfer. Simple ajax calls every 2 seconds via a periodic updater, or a more complex http stream?
 

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