Being forced to spend bucks reprogramming for CC

This just does not make sense

[Mark_A]

We used to have an arrangement with elavon and used their viaclicks software and their payment gateway.

Then they offerred us a new piece of software "virtual merchant" for free about the time of the PCI ..

Now it seems we have to spend £1k with our developer to make our US site talk to "virtual merchant".

Can elavon really have cost all their customers £1k ?
Surely that would be commercial suicide!?

[lorax]

I suppose it depends upon the level you're playing at. There are some merchants that wouldn't bat an eye at that price point.

[piatkow]

£1K development - my employer would put that down to BAU.

[enigma1]

BAU, meaning business as usual or you "refine" the first word a bit?

Depends on the requirements and monopoly if exists, for coding. Time vs money, knowledge vs money etc. Merchants usually aren't dumb they look around for alternatives.

[Mark_A]

Am still having trouble with it. Shop has been down a while now and still no simple way to move from viaklix to my virtual merchant. Although the provider elavon tells us repeatedly that a shop that talked to viaklix should with minor changes talk to MyVirtualMerchant.