A customer of ours ordered an item from us that turned out to be defective after it was installed. Installation was not included with the purchase.
We agreed to ship them another item but they feel that we need to pay to have the new one installed since the first one was defective.
Any thoughts on who should pay to install the replacement item?
It's a pretty involved/pricey install and we don't want to be on the hook later if anything goes wrong with the installation process since we would have to hire a service which could leave us liable.