Heads up on a new fraud orders

Got an order from a sams card today

[bwnbwn]

We have been in this business long enough to just smell a bad order even if everything checks out. Got a nice order today but it just looks like a bad one so we take extra steps to check it out.
1st going to a different address
2nd just not a regular type order we see

So we verify the billing well this was a Sams credit card we have never had one of them before. Can't be verified by our processor have to call Sams. So we call Sams all checks out with the billing address. I still smell a skunk so I have them call Sams back and request the billing phone be checked it doesn't match (this in itself doesn't make the order bad as people are changing numbers all the time) so we request Sams to call the number of file and verify with the card holder the charge was made by them.

Few minutes latter we get a call from the owner of the card and it was indeed a bad order.

Not sure who was hacked because the person had all the correct details on the card owner.

Just a heads up be on guard.

[HRoth]

What was it about the order that made you feel weird? Was it multiples of the same item?

[bwnbwn]

HRoth in my nitch there are certian products that when ordered throw us a flag. This is from being in the business 11 years now so when we get a new order with these products it pushes the order into a review. This being a new order and a large one at that with it going to a different ship threw it out and into a verification by owner phone from the phone number on file with the cc company.

Whatever nitch your in there always seems to be a product/products that get hit with fraud. I guess it just takes time and enough bad orders to bring this to your attention/tracking.

We quit just taking the verification of address and zip on some and go to a direct confirmation of owner by the phone number on the cc, and will only ship the order if verified by this method.

We also have certian areas of the US that a ship is going to that as well throw the order out and into a full review. You know the areas in the US that send out containers on ships across the big ponds.

I have started to see more and more fraud orders getting away from using these types of addresses as I am sure more and more companies have reconized this so they have changed and have the ship go to a clearing house now, and then reship them to the staging areas to go overseas.

I am starting to see a pattern on this and will be adding certian cities/states as a flag.

[jwolthuis]

We also have certian areas of the US that a ship is going to that as well throw the order out and into a full review. You know the areas in the US that send out containers on ships across the big ponds.

I've re-read this, and still don't know what you mean.

[bwnbwn]

wolthuis there are certian areas in the US one being Miami Florida that is an area were there are container companies that contract out to lets say 100 people and or group that rent out a container to be shipped to say Kenya. These orders have tell tell signals that alert you to this is one of the addresses. That said when we get this signal we throw the order into a full review and contact as most will anyway be a billing and ship to different address, but we have had some that used both trying to get by using a different billing verses ship.

Sorry "big ponds" here in Texas means "Ocean"

[jwolthuis]

Ahh, freight forwarders. I've seen those orders to Miami, where the Address2-line has a "code".

If I ship a package to one of these Miami addresses, and the contents are damaged during "forwarding", am I responsible? I insure from my dock to Miami, but I shouldn't pay for the freight-forwarders insurance for the trip around the globe.

[bwnbwn]

The answer is no your not responsible as the package is only insured to the destination that being the forwarding company. I do ship to them as well only after the above checking has been done and have had some damage as well.

I do replace the items only after the customer has made another order and instruct my people to pack them extra tight with added packing to hopefully keep this from happening again.