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Customer frustration only comes from hiding business practices and not explaining to the customer what to expect.
Personally, as a developer, I will turn down requests to develop ecommerce sites if it is based on a MLM model. I consider drop shipping business models MLM.
What advantages to the customer? That you have access to lots of stock from the drop-shipper? How is that any different from a company that has access to lots of stock from their shelf?
SevenCubed: Personally, as a developer, I will turn down requests to develop ecommerce sites if it is based on a MLM model. I consider drop shipping business models MLM.
wheel: Stocking an item is a benefit to me as a consumer. I would expect (and likely see) faster shipping times and better assurances of stock.
I myself have received items that were of incredibly bad quality that the retailer did not realize were of such bad quality.
That said, I do avoid buying products from China
because my experience has been that most of the stuff coming out of there is crap.
But you are. You are telling them that the item they have ordered will be shipped within this timeframe and will arrive within another timeframe. I don't see how not dislosing that the item is being dropshipped is somehow misleading or not fulfilling their expectations.
Right, but there's nothing "traditional" about buying on the web.
[edited by: firstconversion at 10:08 am (utc) on Aug 17, 2010]
Maybe because there is an intuitive feeling by those ecommerce operators that the income is being earned without an accompanying effort to work for it and that makes them feel uneasy deep inside?