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Inspect all product shipments and report any damages or shortages. Inspect all cartons and note any damage or possible concealed damage on the freight bill prior to signing forreceipt of or receiving the products. Should the product shipment be signed for and no notes are made indicating any possible or real damages, then the consumer of the product(s) becomes the legal owner of the merchandise and ?*?*?*?.com, the seller, can no longer file a damage claim with the freight carrier and therefore any damage(s) would be yours to claim with the freight carrier, should any be realized. Should product shipment damage(s) be noted on the freight bill, be certain the delivery driver signs the same receipt you do and you retain a copy of the signed documentation for your records. ?*?*?*?' responsibility with respect to shipments made by common carrier ends withthe issues of the bill of lading.
dpd1, if you were our customer and we've had your feedback on product shipment damage; we most certainly would have addressed it.
Concerning, the $30 damaged product, we would probably comp you in some fashion so as not to risk losing your future business.
The guy actually asked me to send it back to them. I'm like... Uh, really? It will cost more to ship than they're worth.
Yeah, again we don't do stuff like that.
We ship our orders through a wholesale distributor and our agreement with them, when it comes to some damaged goods is that if it's going to cost more to get it back to us, then they can keep the damaged item and we'll still send the replacement at N/C.
But I understand why some BIG companies may do that because if they do that for all of their 1000's of customers, then it will effect the bottom line. Not that it doesn't for a small business too, but I think we've got a lot more flexibility to do the right thing for the customer every time, while maintaining profitability.
But if I did, I'd probably expect them to pay, as they didn't pay for insurance, so it was a risk we both took.
We are located in the US, and we feel that the customer is always entitled to receive their shipment in an undamaged condition.
The shipping method used by the merchant is up to the merchant; UPS, USPS, armored car, etc. But the customer is *always* entitled to receive a pristine shipment.
If the shipment is damaged, it's the merchant's problem to fix, not the customer who "took a risk" by not opting for "insurance" (which the merchant may-or-may-not even purchase).
If the payment method was a credit card, the customer has rights, and all credit card companies would approve a chargeback in a heartbeat, based on a merchants' defense that the customer took a risk, and received damaged goods.
I re-read your post, and am sure I didn't misquote it. Thanks.