joined:June 30, 2010
Ok so I wanted to write about my experience with very rude and obnoxious customers. 99% of my customers are nice and very polite. However every once in a while I get someone that just seems to be rude and basically an a-hole for no reason. So I had this potential customer email me asking specific product questions. I replied to him and I shared my knowledge with him about the product line he was considering. This led to about 5 emails back and forth, and I wrote approx 500-700 word responses to each of his emails regarding the products, specs, etc. I even offered him a coupon good for a discount just because I had been talking to him for so long. So then the next day I get an email from that same customer saying that they tried to use the code and it didn't work. He then proceeded to say "shame on you" for sending them a coupon that didn't work and that I was fooling him. He then said that he went and bought the item from another store. I couldn't believe the email this guy sent to me, I was so nice to him and he must have not entered the coupon correctly. I then sent a reply, and I gave detailed instructions on how to use the code, but no reply after that. I mean if he just sent a quick email to ask me how he can redeem the code, there would have been no problem. I have also very rarely had anyone that couldn't apply a coupon correctly on my site. Well maybe it was for the better, sometimes you dont want to deal with nasty people like that. I have more, but does anyone else have any customer interaction stories they would like to share?