I received a chargeback where the customer states they didn't place an order for this product, and now the chargeback has credited back their account.
The funny thing is I received an AVS match for both street and zip code. I also noticed that from the merchant services letter that I received; the customer's name, phone number, and email address that they wrote matches exactly to what I have on my website.
I called merchant services and they said it was good that I have an AVS match for the street and zip code; which makes up 50% of me actually winning this case. And she said the other 50% that I would need to win this chargeback is a signature for the delivery; which I don't have.
So to make a long story short she said I probably won't win this chargeback since I don't have the other 50% that counts; the signature on delivery.
I asked her if I had a tracking number for the shipment would that count but she said no. She said only a signature delivery confirmation would make me win this chargeback.
Now my question to you guys is; how many of you actually ship with a "signature required" for all your orders?