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Forum Moderators: buckworks
but if you do not require account creation to place an order (which IMHO you shouldn't) and the person chose not to create an account, then they may not be thrilled that you are emailing them.
I'm not convinced it's worth the effort because the buyer is likely to have already completed a purchase elsewhere.
In most cases the ability to hear a human voice was the only thing missing....
define('EMAIL_TEXT_NEWCUST_INTRO', "\n\n" . 'Thank you for stopping by ' . STORE_NAME .
' and considering us for your purchase. ');
define('EMAIL_TEXT_CURCUST_INTRO', "\n\n" . 'We would like to thank you for having shopped at ' .
STORE_NAME . ' in the past. ');
'We noticed that during a visit to our store you placed ' .
'the following item(s) in your shopping cart, but did not complete ' .
'the transaction.' . "\n\n" .
'Shopping Cart Contents:' . "\n\n"
'We are always interested in knowing what happened ' .
'and if there was a reason that you decided not to purchase at ' .
'this time. If you could be so kind as to let us ' .
'know if you had any issues or concerns, we would appreciate it. ' .
'We are asking for feedback from you and others as to how we can ' .
'help make your experience at '. STORE_NAME . ' better.'."\n\n".
'PLEASE NOTE:'."\n".'If you believe you completed your purchase and are ' .
'wondering why it was not delivered, this email is an indication that ' .
'your order was NOT completed, and that you have NOT been charged! ' .
'Please return to the store in order to complete your order.'."\n\n".
'Our apologies if you already completed your purchase, ' .
'we try not to send these messages in those cases, but sometimes it is ' .
'hard for us to tell depending on individual circumstances.'."\n\n".
'Again, thank you for your time and consideration in helping us ' .
'improve the ' . STORE_NAME . " website.\n\nSincerely,\n\n"
[edited by: lorax at 11:57 am (utc) on Jun 1, 2010]
[edit reason] delinked [/edit]