We was using in our ecommerce site multicards payment gateway. After 2 years we move to other company and close multicards payment gateway. With our agreement they will return our hold and reserve money after 6 month. So we wait until 6 month and that was finish on april 15. now we try to contact risk department but no one answer. Other department always notify us risk department follow your payment.
Now I am thinking will they return our money? If not then what should I do against them? I am from Philippines and multicards company from Netherlands. Please anyone can help or advice me what should i do now?