hi,
anyone any experience with Royal Mail (or even other services) regarding Bulk Claims for loss?
over the years we have not bothered to claim for postal losses due to the hassle involved - we normally lose about 1 - 2% per week.
however due to the significant losses incurred during the last strikes we decided enough is enough.
this is what they require for a bulk claim:
1) a certificate (proof)of posting - even though we use OBA (Online Business Account)whereby all parcels are processed as an average weight with no individual parcel uniquely identified - so don't understand that one?
2) proof of wholesale value - we purchase 99% of our products from usa & china. they say an invoice is required showing the wholesale value eg just today we had to resend an order of 5 items to a customer who did not receive it. the items are spread over 5 different invoices. to date we have 30 claims involving 60 invoices to be "dug out" if we wish to claim.
i asked if they would consider a customer sales invoice together with a declaration of our markup but they refused.
any input appreciated.
