I have been running an ecommerce store for about a year now and I had some recent purchases on my website which I feel may be fraud.
I have been doing research into the best way to handle it and have got in contact with my merchant provider and gateway (authorize.net).
I was curious who eventually pays for fraudulent orders. If a customers card is stolen and someone buys something with it on my store, do I end up having to bite the cost and inventory? I try to capture as much information from the customer including their IP address to prevent fraud but in the end, I know you can't be completely protected.
Any advice would be greatly appreciated :)