I have my own home grown e-commerce site. I have recently added the ability to track the progress of a user through the checkout process.
Currently when someone clicks on a buy button the item is added to the basket at the top of the page. From the shopping basket at the top of the page you can then view the basket or go straight to the checkout.
The basket at the top of the page shows the number of items the over all cost and the postage and packing cost.
What I am finding is that lots of users create baskets but only a few view the basket.
Would it be better if when a buy button is clicked the user is taken to the basket page? So they can progress through the checkout.
What I like about the current setup is that is someone want more than one item they can add them to the basket without having to go to view the basket each time.
Thanks in advance