The other day I tried to add my personal bank account to my Paypal business account (a permitted option). I duly completed all the steps until I got to the direct debit confirmation form. I was asked to confirm that the details were correct.
They weren't. For the new account Paypal had automatically (wrongly) filled in the business name field with the name of my existing bank account. This was wrong but the form does not allow it to be changed.
I emailed them about this and was advised to...
* Temporarily change my business name in my profile to the second account name.
* Remove the original account
* "Re-add" the original account under the new account name
* Go through the new account intitiation process of checking for Paypal's test deposits in both accounts over the next few days
* On completion of the above change the account name on the original account back to the original name.
This would have taken several days to process and a significant amount of my time. Am I alone in thinking that this is unreasonable considering that a simple change to their system would fix it?
The fact that they have proposed a method of circumventing the system illustrates that having two accounts with different names is OK. Why don't they just fix their broken form? I am certain that I am not the first person to have this problem.
Come on Paypal. Let's get it sorted.