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When I spoke with a person at my merchant provider, she said the card holder was under no obligation to return merchandise he didn't order. If that's the case, what's the point in verifying name and address? In fact, what's the point of having a business at all?
Any knowledgeable help is appreciated.
You have the option of taking them to small claims court, sending a collection agency after them, and putting it on their credit report. So you are not helpless by any means.
For "non receipt" advising them that the "theft" will be reported to the police may cause them to "discover" that it was taken in by a neighbour.
but the FTC makes it sound like you are out of luck if the person can demonstrate that they did not order the product.