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Forum Moderators: buckworks
If I submit a chargeback against the transaction on my credit card to recover the shipping costs, will PayPal penalize my account? I'm very frustrated because I know a customer of mine would not put up with paying shipping both ways on a broken product.
However, in regards to you and your customers, how would YOU react if one of your customers issued a chargeback through PayPal before allowing you to issue a refund?
The main problems are PayPal closing or penalizing my account as a result of the chargeback, and the customer slandering my business on the internet since the item was paid for from my business PayPal account.
I agree with those here who say someone is never responsible for return shipping costs of a broken item.