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I always take a minute of my time to try and educate them that they REALLY shouldn't be sending this stuff out.
any nightmare stories?
joined:Jan 12, 2009
Yet, at the same time, the FTC is imposing a new act Nov 1 putting the thumbscrews on banks, creditors, and any business that manages sensitive data (see my thread in Professional Webmaster Issues.) Though it's the users that are usually the problem, the responsibility falls on us. So overwhelming . . .
When replying to a customer who emails potentially sensitive non-financial info such as telephone # (which may be unlisted) or a residence address, do you delete that info in your response to them?
We do, especially for female customers. I'll replace her phone number (123-456-7890) with 123-nnn-nnnn. We obliterate those numbers even though our shopping cart order confirmation email to her contained the phone and address she entered when placing her order.
What's the best practice for handling such info?
[edited by: engine at 11:15 am (utc) on Oct. 21, 2009]
[edit reason] See WebmasterWorld TOS [/edit]
Now I know why I continue to get You just won 1 Pa Trillion dollar emails all day long. A Pa Trillion is more than a billion but less than a Ma Trillion