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'Order Status' Words?

     
11:32 pm on Sep 29, 2009 (gmt 0)

5+ Year Member



Hi,

Does anyone know a link where it lists all different 'order status' words that can show on a website?

Or what are the current 'order status' words that you use on your ecommerce site?

What I mean by this are words like: Pending, Processing, Shipped, Canceled, Backordered, etc...any others being used?

Thank you,

olimits7

12:13 am on Sep 30, 2009 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



It really depends on what your process is, but your list seems like it's pretty comprehensive and if you build your site correctly you can always add more later if you need them.
9:07 am on Sep 30, 2009 (gmt 0)

WebmasterWorld Senior Member piatkow is a WebmasterWorld Top Contributor of All Time 5+ Year Member



I agree, only comment is to beware of jargon and terms that the public won't understand or will misunderstand (possibly deliberately). A glossary is probably advisable for any ecommerce site. I know that my mother wouldn't understand what "backordered" meant and would probably assume that "shipped" meant you were claiming to have delivered it.
9:24 am on Sep 30, 2009 (gmt 0)

10+ Year Member



"Order Problem" is a useful one, and can cover a variety of evils, as long as you have the facility to add a comment along with the update email.

"Delivery after Christmas" is useful too, since some people always ignore your clearly stated Christmas cut-off times.

5:26 pm on Sep 30, 2009 (gmt 0)

5+ Year Member



I agree. There is no set list, choose whichever you need. I don't have a "backorder" option, because I drop ship and never run out.
Order Completed, Payment Received, Dispatched, Cancelled, Refunded, Order Problems all work well.... Try to be clear and concise
6:36 pm on Oct 15, 2009 (gmt 0)

10+ Year Member



Order Received (just after customer places order)
Packaged (just after shipping guy packages it)
Shipped (just after it leaves our warehouse)
Exception (some problem with the order that prevents it from getting packaged/shipped. once we have resolved the issue, we will mark it as Order Received)
Backorder (items out of stock, waiting for them to come in before we ship)
Cancelled
 

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