Change Merchant Acct Phone Number?

[olimits7]

Hi,

Does anyone know how to change the merchant account phone number that a customer can see when they look at their credit card charges online?

I did a test transaction with my personal American Express card. I then went online to my personal American Exprress account, and under the "Recent Acitivity" I see the phone number that I want to change.

I then contacted my merchant account provider, and they told me that American Express has to make this change. However, I don't think they're right...wouldn't this phone number be saved on my merchant account profile?

I even logged into my American Express Merchant account online, and I don't see the phone number that shows up on my personal American Express account listed anywhere.

Thank you,

olimits7

[Philosopher]

You can change your phone number for visa/mc transactions with your merchant account provider. However, to change the # shown for Amex and Discover you will need to contact them directly as they have separate systems from visa/mc

[MrHard]

Why are you writing questions here rather then just calling Amex?

[olimits7]

I did call them but I'm in a middle of a ping pong match with Amex and my merchant provider.

Amex tells me my merchant provider has to do it, and my merchant provider tells me Amex needs to do it.

So was just looking to get some feedback from anyone who has made a change like this before...