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Forum Moderators: buckworks
I'm sick of just giving into charge backs. If they continue to get worse the could put my quite profitable little website out of business. When we have a chargeback we give them all the info that they want (address verification, tracking info, copy of invoice) and we still lose every time!
What can be done to further combat against chargebacks? What does your website do? What percentage of orders get charge backed for you?
It really <makes me very angry> that everyone gets made whole in these things except for the merchant! While some <expletives deleted> gets a free $600 jacket at my expense! Police, FBI, Secret Service, nobody seems to care unless the fraud goes over $300,000.
[edited by: buckworks at 5:53 pm (utc) on Aug. 5, 2009]
[edit reason] Language [/edit]
Hopefully credit card companies will get better at catching this stuff, people will get better at securing their computers / less likely to fall for phishing emails, etc. and the level of fraud should keep dropping.
That would be great, but I'm not holding my breath. It seems that fraud just keep getting worse and worse in e-commerce as the years go on. And even though we've gotten better at catching fraudulent orders that slip through, as business grows, we have less and less time to catch them.
Therefor - As of about a week ago, our customers' billing & shipping addresses must match. The only exceptions are APO/FPO. There's simply no more time to play around with chasing fraudsters and disputing charge backs.
Sure this will annoy some customers, but hopefully most of them will understand.
It seems that fraud just keeps getting worse and worse in e-commerce as the years go on.
In traditional B/M retailing crime is getting worse too. For service businesses, collecting receivables is tougher.
E-commerce is a pretty good place to be, actually.